7u772 FAQ & Help Center

You must be at least 18 years old to register. 7u772 is intended for players based in Bangladesh. One account per person — creating multiple accounts is not allowed and may result in permanent suspension of all linked accounts. By registering you confirm that you meet the age requirement and are playing for yourself.

The registration form takes under two minutes to fill in. Enter your mobile number, choose a password, and you are ready to deposit. Identity documents are only required before your first withdrawal, not at registration. Visit the registration page to get started now.

Before your first withdrawal, you will need to upload one of these: National ID Card (NID), Passport, or Driving Licence. Our team reviews submissions within 6 hours. Once approved, your document does not need to be re-submitted unless your account details change. This step keeps your account and funds secure.

We support bKash, Nagad, Rocket, and Bank Transfer. All four methods work for both deposits and withdrawals. Mobile wallet options (bKash, Nagad, Rocket) are the most popular because money moves fast — deposits land within about 5 minutes and withdrawals process in around 26 minutes on average.

The minimum deposit is ৳500. The minimum withdrawal is ৳1,500. The maximum you can withdraw in a single day is ৳55,000 at the Bronze tier — higher VIP tiers unlock larger daily limits. There is no maximum deposit limit set by us; your mobile wallet provider may have its own daily cap.

Most withdrawals reach your bKash or Nagad wallet in roughly 26 minutes once your request is processed. First-time withdrawals (before identity review is complete) may take up to 6 hours while our team verifies your documents. After that initial review, all future withdrawals go through at the standard speed.

New players get a 250% bonus on their first deposit, up to ৳19,500. For example, deposit ৳500 and you receive ৳1,250 in bonus funds — ready to use on slots, fishing games, or the live casino. The bonus must be wagered 23 times before you can withdraw winnings. Bonus funds expire after 7 days if unused.

The wagering requirement is 23×. This means: if you receive ৳1,000 in bonus funds, you need to place bets totalling ৳23,000 before the bonus converts to real money you can withdraw. Bets on slots and fishing games count toward the requirement. Live casino contributions may differ — check the bonus terms on the promotions page for exact percentages.

Yes. All players receive a daily cashback of 0.5% on their net losses. Cashback is credited automatically and does not carry a wagering requirement — you can withdraw it straight away or use it to continue playing. Reload bonuses are also available at 22% on selected deposits. Full terms are on the Bonus & VIP page.

The lobby holds over 5,000 titles from providers including Evolution, Red Tiger, CQ9, Habanero, Ezugi, Spribe, and Sexy Gaming. Categories include slots, fishing games, crash games, live casino (live dealers, real-time results), and sports betting. Popular titles include Slide, Mermaid Fishing, King of Fishing, and Blackjack MH.

Yes — the mobile browser version works on any Android or iOS device. If you prefer a dedicated app, the 7u772 Android APK (version 3.0.10, 58 MB, requires Android 7.0 or above) is available as a free download from our APK page. It offers push notifications for match results and bonus alerts.

Our 24/7 live chat is the fastest way to get help — typical response time is under two minutes. The live chat button is visible from any page once you are logged in. For account-sensitive matters such as document review or large withdrawal queries, the support team may ask you to verify ownership of your account first.

Cause: Caps Lock is on, or there is a stray space at the start or end of the password field. Mobile keyboards sometimes auto-capitalise the first character.

Fix: Tap the eye icon to show the password and check each character. If you are still unsure, use the "Forgot Password" link on the login page. A reset link goes to your registered mobile number within a minute. After resetting, save the new password in your phone's password manager to avoid this next time.

Cause: Five or more incorrect password entries in a short window triggers a temporary account lock as a security measure.

Fix: Wait 15 minutes, then try again with the correct password. If you have forgotten your password entirely, use "Forgot Password" first. If the account remains locked after 15 minutes and you have reset your password, contact our 24/7 live chat. The support team can unlock your account after confirming your identity.

Cause: Network congestion, a full SMS inbox, or the number stored in your account does not match your current SIM.

Fix: Check that your phone has signal and your SMS inbox is not full. Wait up to 60 seconds — codes can be delayed at peak times. Tap "Resend Code" once. If the message still does not arrive, make sure the mobile number shown on the login screen matches the SIM currently in your phone. If it does not match, reach out to live chat for account recovery.

Cause: An unstable internet connection or a stale browser cache can prevent the login form from submitting.

Fix: Switch between mobile data and Wi-Fi to test the connection. Clear your browser cache (Settings → Privacy → Clear Browsing Data) or try a different browser. If you use the 7u772 Android app, force-stop it, then reopen. Still not working? The live chat widget is available on the login page itself — no account access needed to start a chat.

Cause: Your browser is blocking cookies, or another device is already logged in with the same credentials.

Fix: Enable cookies for 7u772.cam in your browser settings. If you share your password with another person (not recommended), log out that device first. Each account can have one active session at a time. After enabling cookies, clear the browser cache once and log in again from the login page.

Cause: You may have registered with an older SIM that is no longer active, or you signed up with a different number than the one you currently use most.

Fix: Check any welcome SMS or email you received when you first registered — the number is usually masked but the last two digits are visible. Contact our 24/7 live chat with your name and a government-issued ID. The support team can locate your account and update the contact number after verification.

Possible causes: You sent money to the wrong merchant number, the transaction reference was not entered in the deposit form, or there was a temporary delay on the bKash network.

What to do: First, wait up to 10 minutes — processing occasionally takes a little longer at peak hours. Then open your bKash transaction history and copy the exact Transaction ID. Go to our deposit page, find the "Missing Transaction" or "Report Issue" option, and paste the ID. If your balance still does not update within 30 minutes, share the Transaction ID with our live chat team and they will manually verify and credit your account.

Possible causes: The Nagad wallet number you entered does not match a registered Nagad account, or your Nagad wallet has reached its daily receiving limit.

What to do: Double-check the mobile number in your withdrawal form matches your active Nagad account. Log in to Nagad and confirm the account is active and not at its daily limit. Once confirmed, submit a new withdrawal request with the correct number. The returned funds will already be back in your 7u772 wallet balance, so you can try again immediately.

Possible causes: A typo, or you copied a previous transaction's ID by mistake.

What to do: Do not submit a second deposit request for the same payment. Instead, go to your bKash or Nagad app, find the correct Transaction ID for the payment you just made, and contact our live chat immediately with both the wrong ID you submitted and the correct one. Our team can manually match the payment to your account without you losing the deposit.

Possible causes: This is your first withdrawal (identity review can take up to 6 hours), the withdrawal amount exceeds your current VIP tier's daily limit, or a manual security check has been triggered for large amounts.

What to do: Check your withdrawal history inside the account dashboard for a status note. If it shows "Under Review," your documents may still be processing — this is normal for first-time withdrawals. If the status shows "Approved" but the money has not arrived after 2 hours, contact live chat with your withdrawal reference number. The team can check the payment gateway status directly.

Answer: Yes, as long as the withdrawal is still in "Pending" status and has not been approved for processing. Go to your withdrawal history, find the pending request, and tap "Cancel." The funds return to your wallet balance immediately. Once a withdrawal has moved to "Processing" or "Approved," it cannot be reversed — the money will be sent to your wallet.

Possible causes: Rocket occasionally experiences network delays, especially during evening peak hours. The merchant number may have changed and your saved contact is outdated.

What to do: Always copy the merchant number directly from our deposit page at the time of the transaction — do not use a number saved from a previous deposit. If 15 minutes have passed, check your Rocket transaction history to confirm the payment was sent successfully. Copy the Transaction ID and report it via live chat. We can usually confirm and credit the deposit within a few minutes of receiving the correct reference.